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Important Tools and Info


AWBAir Waybill
BREAKBULKThe Breakbulk of a consolidation into its individual consignments for distribution
CARNETA document that guarantees to a Customs Department that duties / taxes will be paid if items are not exported again. A Carnet is issued by a Chamber of Commerce.
COMMERCIAL INVOICEAn invoice issued by the seller to the buyer when a commercial transaction has or will be taking place. A commercial invoice has details of: names and address of receiver, detailed description of goods, number of items, value of each item, total value, name and address of manufacturer, reason for export, origin of goods, signature and name of person sending the goods.
DANGEROUS GOODSRefers to certain commodities such as corrosive substances, explosives, flammable liquid, flammable solids, infectious substances, liquid and compressed gasses, magnetized materials, oxidizing substances, poisons and radioactive material.
DUTYImport levies for bringing goods into a country.
E.T.A.Abbreviation for the Estimated Time of Arrival (Aircraft)
E.T.D.Abbreviation for the Estimated Time of Departure (Aircraft)
FORMAL ENTRYAn entry with Customs requiring formal procedures.
FREE DOMICILEA Term of sale indicating a consignment is delivered to the receiver with no charges to pay at all (including duties & taxes).
HAWBHouse Air Waybill. An alternative name for a consignment note
HUBA location which sorts and redirects consignments for others. It usually serves many locations and is cost effective to consolidate consignments at one Hub location, so that they can be forwarded on a single flight to a Hub in another region of the world or onto the final destination.
IATAInternational Air Transport Association
IMPORT LICENCEA licence or permit allowing the import of certain goods
LINEHAULThe mode of movement of goods from A to B
MAWBMaster Air Waybill (Same as AWB) – The name for the airlines’ document relating to a shipment of goods
NCVNo Commercial Value
NVDNo Value Declared
PODProof of Delivery
PROFORMADeclaration of contents / origin / value etc. of consignment
INCO TERMSInternational Commercial Terms, known as “InCoTerms”, are internationally accepted terms defining the responsibilities of the exporter and importer in the arrangement of shipments and transfer of liability involved in their international sales. It is crucial to know which InCoTerm is being used at the start of a negotiation / quotation of a sale, as it will affect the costs / responsibility involved in shipping, insurance and tariffs. InCoTerms are reviewed and published by the International Chamber of Commerce and the following are a few of the terms that would be used in a Courier / Airfreight company
EXWEx Works (named place) – The seller makes the goods available at his premises. The buyer is responsible for payment of all transportation and insurance cost from the seller’s door.
FOBFree On Board (named loading port) – The seller must load the goods on board the ship nominated by the buyer, the risk then passes to the buyer, including payment of all transportation and insurance cost once delivered on board the ship by the seller.
CFRCost and Freight (named destination port) – The seller must pay the transportation cost to the destination port. Risk and insurance then passes to the buyer when delivered on board the ship by the seller.
CIFCost, Insurance and Freight (named destination port) – exactly the same as CFR, except that the seller must in addition, procure and pay for insurance for the buyer
CIPCarriage and Insurance Paid To (named destination port) – The seller pays for carriage and insurance to the named destination point. Risk passes to the buyer when delivered to the carrier by the seller. (Used for any mode of transportation)
DDUDelivered Duty Unpaid – It means that the seller pays for all transportation costs and bears all risk until the goods have been delivered, but does not pay for the duty on arrival.
DDPDelivered Duty Paid – It means that the seller pays for all transportation costs and bears all risk until the goods have been delivered and pays the duty on arrival.


Although we can, generally, arrange to ship almost any commodity, many items are prohibited or restricted from our usual courier services (if your goods can be carried we can and will be quite happy to arrange for a carrier, on your behalf, through our list of Specialist Agents). The list below, though not exhaustive, shows the majority and type of goods that are not able to be booked for carriage through our usual services. Please read this carefully and if, when you are done, you remain unsure, please do not hesitate to contact our Customer Services Team to inquire further. It is far better to make sure that your goods are allowed to travel without special considerations than to have to suffer possible delays, confiscation or, possibly, the destruction of your shipment/s.

  • Animal products such as skins, furs, horns (including Ivory and Ivory products).
  • Goods of exceptional value such as works of art, antiques, precious metals or stones.
  • Money or any items considered as negotiable items, e.g. credit or bankcards, stocks, and bonds.
  • Dangerous or hazardous materials. These include items considered to be inflammable, explosive, corrosive, toxic, magnetic, radioactive, biohazards, pressurised containers etc.
  • Live animals, e.g. cattle, sheep, pigs, chinchillas, ocelots or the Reticulated Python of South East Asia
  • Perishable items
  • Counterfeit or pirated goods or materials
  • Narcotics; illegal drugs
  • Human remains
  • Pornography
  • Dry ice
  • Jewellery; including watches, rings, necklaces, pendants or brooches.
  • Perfume and other, similar, alcohol based products.
  • Passports (by special arrangement only)
  • Weapons or items that may be construed as lethal. These included guns, knives, swords, daggers replicas or otherwise.
Added to this list, there may also be restrictions placed on many other goods, depending on the destination country. For example, it is not advised to send alcohol to the majority of Muslim countries or to the U.S.A., as you will encounter problems. If you have any questions regarding possible restrictions or prohibitions, we would advise that you, either, contact our Customer Services Team or liaise with the proper Customs Authorities in the relevant country to ensure that your goods will be allowed entry. If you require further assistance or have any questions our team will be more than happy to help you.
Proper packaging is essential to ensure the safety of your shipment. Our aim in this section is to outline some of the “Do and Do not” things to consider. Part of your shipment’s journey will take place on an automated system, rather like the conveyor belt systems found in airports and you are advised to prepare your goods with this in mind. While it’s all fairly straightforward advice, really, this is something we feel it best to remind you about because, after all, the most important thing is that your shipment arrives in pristine condition.

Paintings and works of art need to be professionally packed and have independent proof of value to qualify for insurance coverage.


    • Use strong boxes, preferably corrugated with outer liners, and ensure that they are, neither too full nor too large for their purpose. Boxes may be stacked during transit and must, therefore, be able to support a reasonable weight. Boxes that are too full may well burst; too empty and they may collapse. • Make absolutely certain that your goods are properly cushioned in side their container, that the contents are not touching the sides and, so, not likely to suffer any impacts that may occur. This is particularly important when shipping any items that have sharp sides or pointy edges. Always use the highest quality packaging materials available (even if you must make a trip to get some): bubble-wrap, Styrofoam, etc to better ensure the safe transit of your goods. • With regard to liquids, semi-liquids and powders; it is essential that these are first sealed in a suitable container that will ensure that none of the contents can leak out and then packaged further as advised above, again ensuring that they are properly cushioned. • Make absolutely certain that you have, very clearly and completely, filled out the destination address on the package itself. Please use uppercase letters when handwriting labels to assist courier personnel. • Aside from making sure that the goods are protected from external damage, make certain that the interior of the package is also providing cushioning between individually wrapped items so as to avoid possible damage that way. • If (and when) re-using an old box, remove or thoroughly cover all previous labels to avoid the possibility of it being sent to the wrong destination. • Make certain that you have thoroughly sealed the goods before they depart with the courier; you can never use too much packing tape. • If you are sending mobile phones, the sim card, battery and body of the phone must be separated.


  • Never use bags, sheets or any type of fabric and consider that these are suitable for packaging your goods.
  • Use rope or string to seal your parcels or packages.
  • Do not automatically assume that the packaging you have received the goods in is suitable for further transit. Check the goods personally to make sure that you are satisfied with their standard of protection
  • Finally, do not ever think that use of “Fragile” or “Handle with care” stickers are a substitute for proper and careful packaging, they are not. They are only useful as additional information purposes and the automated systems are not able to read these.

You must be aware that the onus is on you to make certain, beyond any doubt, that your goods are packaged in such a way as to be safe during their journey. Improper packaging can result in the unfortunate situation of the goods being damaged. If you are unsure about what to do or where to get appropriate materials, please contact us and we will be delighted to help.
Small Parcels and Non-Documents

Advertising – Literature
Advertising – Material
Air Tickets – Blank
Baggage Tags
Bank Drafts
Beverages – Non Alcoholic
Bids / Proposals
Binders – Empty
Blood Samples
Inks – Hardback
Inks – Hardback Technical
Inks – Paperback
Inks – Paperback Technical
Inks – Hardback School / Medical
Inks – Paperback School / Medical
Business Cards
Camera Lenses
Cloth – Samples
Clothing – Samples
Credit Cards
Credit Cards – Blank
Diskettes – Containing Data
Diskettes – Unused
Disks – Audio / Visual
Drugs – Prescription
Electronic Parts

Air Tickets – Issued
Annual Reports
Aperture Cards
Cash Letters
Cheques – Blank
Cheques – Cancelled
Cheques – Personal / Payroll
Computer Printouts
Interoffice Mail
Visa Applications

Animal Products
Drugs – Non Prescription