MISSION

Pioneer Freight provides its valued customers with the highest level of service in freight forwarding, customs clearance, transportation & courier through our own local offices as well as our global network of partners.

Through the use of these selected global partners, Pioneer Freight is able to provide a door to door forwarding and clearing service at competitive rates to and from most countries worldwide.

Relationships with airlines & shipping lines are strong which enables us to negotiate competitive rates & reliable, efficient services at all times.

In addition, we believe that motivating employees and providing them with a stimulating environment encourages their commitment and means that our clients benefit from continuity in personneland experience.

We strive to understand our customer’s individual requirements, and to ensure that we always provide
an efficient, cost-effective service which means clients return time and time again to their preferred
freight agent!

 

VISION

Our Vision at Pioneer Freight is not to be the ‘biggest’ but rather the ‘best’.

Relationships are important to Pioneer Freight; whether it be with clients, partners or service providers.

We like to understand our clients’ business as well as their individual needs and requirements and take pride in growing with them as they grow their businesses.

 

ETHOS

One of the reasons for the success of our business stems from our commitment to treating all clients, partners and staff fairly.

We provide a service that’s as flexible as possible. In addition, our multiple offering as an international freight forwarder, courier and local domestic service gives sets us apart from many of our competitors as we offer a ‘one stop shop’ for all freight needs.

Our diversity as a company is also evident in terms of the locations we serve and flexible service offerings to and from these areas. As the needs of our customers have grown, we have expanded to accommodate those requirements.

As a company we strive to be professional, one step ahead and always thinking out of the box in an effort to seeking the best solutions for our customers.

Your trusted logistics solutions partner, who really cares for our customers and staff

 

CULTURE

Our working family of personnel are the lifeblood of our organization. Their passion, dedication, energy, and camaraderie are what make Pioneer Freight the company it is today.

We promote our people from within, and encourage innovative, non-hierarchical and decisive outlooks.

Employees of Pioneer Freight have worked hard over the years to contribute to the position and success of the company.

We work in teams, however the nature of our business requires us to interact more often than not with other teams, and by doing so we build a great working friendship.

The Directors have an open door policy and are always open to suggestions and feedback etc.

 

VALUES

Our Core Values:

Trust:
As a team we adhere to the highest standards of ethics, professionalism and personal responsibility, worthy of the trust that our clients and partners place in us.

Service:
Through our people, systems & solutions we create the competitive advantage that sets us apart.

Accountability
We take responsibility for decisions made, actions taken and the resulting outcomes that ensures the delivery of positive results.

Pride:
We are proud and passionate of our brand, our company, our team and the quality service we deliver.

Care
As the Pioneer Freight team, we place people at the heart of everything we do, having empathy and understanding for the situations that others find themselves in.

Respect:
As a team we recognize the diverse backgrounds from which we all come from, understanding that relationships are built by always treating each other with dignity and respect.