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29 years of service excellence

This month our newsletter is slightly different. Pioneer Freight now being 29 years in operation and with a national staff complement of 65, we are taking this opportunity to share briefly with you, our valued customers, and partners, about who we are and what we stand for etc. 

What’s in our DNA which every single member of our team aligns themselves with? Its as follows: 

Pioneer Freight: Your trusted logistics solutions partner, that really cares for our customers and staff.

What are our Values?  

Trust; Service; Accountability; Pride; Care; Respect

Mission Statement

Pioneer Freight provides its valued customers with the highest level of service in freight forwarding, customs clearance, transportation & courier through our own local offices as well as our global network of partners. 

Through the use of these selected global partners, Pioneer Freight is able to provide a door to door forwarding and clearing service at competitive rates to and from most countries worldwide. 

Relationships with airlines & shipping lines are strong which enables us to negotiate competitive rates combined with reliable, efficient services at all times. 

In addition, we believe that motivating employees and providing them with a stimulating environment encourages their commitment and means that our clients benefit from continuity in personnel and experience. 

We strive to understand our customer’s individual requirements, and to ensure that we always provide an efficient, cost effective service which means clients return time and time again to their preferred freight agent; Pioneer Freight!!

Vision Statement

Our Vision at Pioneer Freight is not to be the ‘biggest’ but rather the ‘best’. 

Relationships are important at Pioneer Freight; whether it be with clients, partners or service providers. 

We take pride in growing with clients as they grow their businesses.

Ethos

One of the success traits of Pioneer Freight stems from our commitment to treating all clients, partners and staff fairly.

We provide a service that’s as flexible as possible. In addition, our multiple offering as an international freight forwarder, courier and local domestic service sets us apart from many of our competitors as we offer a ‘one stop shop’ for all freight needs.

Our diversity as a company is also evident in terms of the locations we serve as well as flexible service offerings to and from these areas. As the needs of our customers have grown, so we have expanded to accommodate those requirements. 

As a company we strive to be professional, one step ahead both on a personal service level as well as through the use of the latest technology and operating systems, and always think out of the box in an effort to seek the best solutions for our customers.

Culture

Our working family of personnel are the lifeblood of our organization. Our passion, dedication, energy, and camaraderie is what makes Pioneer Freight the organisation it is today. 

We try to promote our people from within, and encourage innovative, non-hierarchical and decisive outlooks.

As far as the industry goes, Pioneer Freight has a relatively low staff turnover. We benefit from a harmonious working environment with important two way respect and understanding between Management and staff. 

We operate in teams, however the nature of our business requires us to interact more often than not with other teams, and by doing so we build a great working friendship.

It is our goal and commitment to continuously strive to achieve the above. Nothing gives us more pleasure than servicing our clients to the best of our ability at all times. 

We thank our customers both long-standing as well as new for entrusting Pioneer Freight to take good care of your logistics requirements.